Privacy policy

Privacy Policy

Last updated: 17 October 2026

Kalba ("we", "us" or "our") operates the kalba.life store and website, including related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you. Depending on how you use the Services, we may collect or process:

  • Contact details, such as your name, email address, shipping and billing address, and phone number.
  • Order and payment information, such as the products you buy, order history and payment confirmation. Payments are processed by our payment providers; we do not store full card numbers.
  • Account information, such as your login details and subscription settings.
  • Communications, such as messages you send to customer support at help@kalba.life and any product reviews you submit.
  • Device and usage information, such as your browser, IP address, pages viewed and how you interact with the Services, collected through cookies and similar technologies.

Where we get personal information

We collect personal information directly from you, automatically when you use the Services, and from service providers that help us run the Services (for example Shopify, payment processors and shipping carriers).

How we use personal information

  • To process and ship your orders, manage subscriptions and your account, and handle refunds.
  • To communicate with you, including order updates and customer support.
  • To send marketing emails if you have agreed to receive them. You can unsubscribe at any time using the link in any email.
  • To keep the Services secure, prevent fraud and comply with legal obligations.
  • To understand how the Services are used and improve them.

Cookies

We use cookies and similar technologies to run the Services, remember your cart and preferences, and understand how the Services are used. You can control cookies through your browser settings; blocking some cookies may affect how the Services work.

How we disclose personal information

We may share personal information with service providers that perform services on our behalf (such as Shopify, payment processing, fulfilment and shipping, customer support, email and analytics), with business partners at your direction, when required by law or to protect our rights, and as part of a business transaction such as a merger or sale. We do not sell personal information for money.

Shopify

Our store is hosted on Shopify, which collects and processes personal information about your use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties that may be located outside your country. For more information, see the Shopify Consumer Privacy Policy.

Third-party websites and links

The Services may link to other websites, such as Amazon. Their privacy practices are their own, and we encourage you to review their policies.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us at help@kalba.life and we will delete it.

Security and retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We keep personal information for as long as we need it to provide the Services, keep records, resolve disputes and meet legal obligations.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, and to opt out of certain uses such as targeted advertising. To make a request, email help@kalba.life. We may need to verify your identity before responding. We will not discriminate against you for exercising these rights.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We'll post the updated policy on this page and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or our privacy practices, email help@kalba.life or write to us at Kalba, 11602 Aldea Ave, Granada Hills, CA 91344, United States.