Refund policy

Refund Policy

Our 30-day money-back guarantee

We want you to love your Kalba. If it isn't for you, email help@kalba.life within 30 days of delivery with your order number and we'll refund you in full. You don't need to send the coffee back: keep the bag.

How refunds are paid

We refund to your original payment method. Your bank or card provider decides how long it takes to appear on your statement.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email help@kalba.life with your order number and a photo, and we'll send a replacement or refund you.

Subscriptions

You can cancel a subscription at any time from your customer account or by emailing help@kalba.life. See our Subscription Policy.

Exchanges

We don't do exchanges. If you'd like a different product, ask for a refund under the guarantee and place a new order.

Orders placed on Amazon

Orders placed on Amazon are refunded through Amazon. Please start the return or refund from your Amazon account.

Contact

Email help@kalba.life.